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Conflict Resolution Online Course Offered By State Bank of India

The Conflict Resolution is a free online course offered by State Bank of India conducted by the Edx. It is no secret that conflict is a part of life and definitely a part of day-to-day business. Conflicts arise due to differences in personality or values. Conflict can be healthy.
Conflict Resolution Online Course

About this course

  • Uncertainty, Randomness and Disorder are some of the most common and integral part of our lives. Human beings like to feel important and don’t want to be neglected / offended and are concerned about their value in the eyes of the world.
  • Wise and learned persons have proclaimed that in this world, Envy, Greed, Arrogance, Fascination, Anger, Fear and Over-confidence, all these seven traits are the main reason of causing conflict in any work undertaken.
  • Facing conflict actually builds trust because the fear associated with conflict is often due to not knowing how the other person will respond in a situation.

What you'll learn

  • Understanding various aspects of Conflict.
  • Why conflict resolution is so important in difficult and challenging situations.
  • How to assess self and situation? (Self-awareness and Values)
  • Understanding Emotional Intelligence, its assessment and skills to improve emotional intelligence and its effective application.
  • Communication techniques for suitable application.
  • Application of motivational techniques leading to a desirable behaviour/situation.

Duration: 05 weeks

Timings: 1 – 3 hours per week


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