UGC not only receives complaints but also resolves them promptly, ensuring refunds of the excess fees collected by universities. Over the past five academic years, 4,257 complaints were registered, leading to the refund of ₹25.51 crore to students.
97% Success Rate
The UGC Fee Redressal Cell operates under the "e-Samadhan" platform, aiming to relieve students of financial burdens while boosting confidence in the education system. According to UGC officials, 915 complaints were received in 2021-22, 927 in 2022-23, and 2,251 in 2023-24.
Most complaints were filed against private universities in Uttar Pradesh, followed by Delhi and Rajasthan. UGC Chairman Jagadesh Kumar stated that over 97% of the complaints received were resolved. Out of ₹26.30 crore worth of complaints, ₹25.51 crore has been refunded to students. Notably, ₹8.71 crore was refunded to 1,386 students.
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FAQs on UGC Fee Redressal Mechanism
Q1. What is the UGC Fee Redressal Mechanism?
The University Grants Commission (UGC) has established a Fee Redressal mechanism to address grievances related to the arbitrary collection of additional fees by private universities and educational institutions. It ensures the resolution of complaints and refunds excess fees collected from students.
Q2. How does the Fee Redressal process work?
The Fee Redressal process is facilitated through the "e-Samadhan" platform. Students can register their complaints regarding excess fees, and UGC promptly investigates and resolves these grievances.
Q3. What is the success rate of UGC's Fee Redressal mechanism?
The UGC Fee Redressal mechanism has a 97% success rate in resolving complaints.
Q4. How much money has been refunded to students through this initiative?
Over the past five academic years, UGC has facilitated refunds totaling ₹25.51 crore to students, resolving complaints worth ₹26.30 crore.
Q5. How many complaints have been registered in recent years?
- 2021-22: 915 complaints
- 2022-23: 927 complaints
- 2023-24: 2,251 complaints
In total, 4,257 complaints have been registered over the past five years.
Q6. Which states have the highest number of complaints?
Most complaints were filed against private universities in:
- Uttar Pradesh
- Delhi
- Rajasthan
Q7. Who can file a complaint under the UGC Fee Redressal mechanism?
Any student who has been subjected to arbitrary fee collection by private universities or educational institutions can file a complaint through the "e-Samadhan" platform.
Q8. How can students file a complaint?
Students can submit their grievances through the e-Samadhan portal, providing relevant details and evidence of excess fee collection.
Q9. What is "e-Samadhan"?
"e-Samadhan" is a digital platform created by UGC to handle student grievances, including issues related to fees. It ensures a streamlined process for lodging complaints and tracking their resolution.
Q10. What is the role of UGC in this process?
The UGC acts as a mediator between students and universities. It investigates complaints, ensures refunds of excess fees, and promotes transparency in fee structures across educational institutions.
Q11. Can students receive full refunds?
Yes, UGC ensures that students receive refunds of the excess fees collected. For example, ₹8.71 crore was refunded to 1,386 students recently.
Q12. What impact does this initiative have on the education system?
This initiative alleviates the financial burden on students and strengthens trust in the education system by ensuring fairness and transparency in fee practices.
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