Technical Process Executive

Qualification: MCA, BCA, B.Sc. (Computers/ IT) graduated in 2020, no backlogs with excellent communication skills need to apply.

Skills:

Knowledge of relevant applications and tools specific to Service Desk.
Knowledge and hands on experience of Microsoft office tools such as excel, word and PPT
System software (i.e. operating systems, utilities), packaged (COTS) office productivity software, business applications, etc.,
Hardware infrastructure, data network remote support for Laptops, Desktops, LAN issues, Printer configuration etc.
Wireless connectivity, email and printing related requests
Requests for password resets, account privilege ,user account activation, suspension ,termination, installation and MACD requests
Issues for Internet related applications such as email clients and web browsers and Office Suites such as Microsoft O365. Chrome, Gmail, Hangouts etc.
Mobile devices such as IOS, Android and Chrome book devices
Technical knowledge/expertise to support technical help related queries and trouble shooting.
Technical/troubleshooting knowledge of mobile operating systems (iOS, Android, Windows)
Experience in a L1 service desk/ tech support process providing remote support for Laptops / Desktops / LAN Issues / Printer Configuration etc.