HCL Technologies Limited Recruiting Analyst

HCL Technologies Limited invites application for the following posts

Job Role: Analyst

Qualification: B.Tech

Experience: 0 - 2.5 years

Responsibilities:-

• Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customers end users Route problems to internal 2nd and 3rd level IT support staff.
• Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
• Administer and provide User account provisioning.
• Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's.
• Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure.
• Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs

Location: Nagpur

For more details, please visit: hcltech.com/jobs/analyst-34

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