HCL Technologies Hiring Freshers

HCL Technologies invites application for the post of Senior Analyst

Job Role: Senior Analyst

Qualification: B.Tech

Experience: 0 - 2.5 years

Responsibilities:-

• Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer s end users
• Route problems to internal 2nd and 3rd level IT support staff.
• Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
• Administer and provide User account provisioning.
• Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's.
• Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure.

Location: Noida

For more details, please visit: hcltech.com/jobs/senior-analyst-13

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