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HCL Technologies Hiring Freshers

HCL Technologies invites application for the post of Senior Analyst
hcl technologies jobs

Job Role: Senior Analyst

Qualification: B.Tech

Experience: 0 - 2.5 years


  • Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer s end users
  • Route problems to internal 2nd and 3rd level IT support staff.
  • Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
  • Administer and provide User account provisioning.
  • Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's.
  • Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure.

Location: Noida

For more details, please visit:

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Location NOIDA
Qualification GRADUATE
Experience Fresher job

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