ADP Hiring BPO 2 - Hyderabad

Sakshi Education

ADP invites application for the following post

BPO 2

Requirements:

Developing long-term relationships with clients through managing and interpreting their requirements.
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Follow communication procedures, guidelines and policies
Take the extra mile to engage with customers
Strong telephony etiquettes (verbal & active listening skills)
Customer orientation and ability to adapt/respond to different types of changes
Excellent communication skills.
Ability to multi-task, prioritize, and manage time effectively
Identifying and assessing customers’ needs to achieve satisfaction.
Flexible, adaptable, proactive and self-motivated
Candidates with good knowledge of Internet Application, MS-Word and MS-Excel will have an added advantage
Willing to work in different time zones/ late night shifts
Adherence to quality and compliance guidelines
Ability to take quick decisions and respond to Customer inquiries
Able to work in 24/7 environment