TCS Hiring Supervisor Helpdesk

Job Role: Supervisor Helpdesk

Qualification: BA

Experience: 6 - 12 years

Skills: Experience in workday, HRSD, Service Now preferred, The Supervisor, HR Call Center ensures efficiency of service center operations, International voice process – Mandatory

Responsibilities:-

• 8 to 12 years of Experience in International voice process – Mandatory
• 8 Years of experience in leading team
• US voice process experience - Preferred
• Experience in International HR Helpdesk – Preferred
• Excellent listener and empathetic communicator (oral & written) - Excellent understanding of various processes of core US HR Operations –
• Experience in Leading teams managing Tier 1 HR helpdesk for US Employees
• Should have experience in using Workflow / case management tools like ServiceNow, Remedy etc.

Location: Mumbai

For more details, please visit: ibegin.tcs.com/iBegin/jobs/search

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