Conflict Resolution online course offered by SBI
Conflict Resolution is a free online course offered by State Bank of India conducted by the Edx.
It is no secret that conflict is a part of life and definitely a part of day-to-day business. Conflicts arise due to differences in personality or values. Conflict can be healthy. It is a perfectly normal and natural phenomenon of the human condition. Avoiding conflict can be termed as next to impossible. Therefore, learning how to handle conflict is central to build and maintain all relationships.
About this course
What you'll learn
Duration: 05 weeks
Timings: 1 – 3 hours per week
Start on December 26, 2020
For more details, please visit: https://www.edx.org/course/conflict-resolution
About this course
- Uncertainty, Randomness and Disorder are some of the most common and integral part of our lives.
- Human beings like to feel important and don’t want to be neglected / offended and are concerned about their value in the eyes of the world.
- Wise and learned persons have proclaimed that in this world, Envy, Greed, Arrogance, Fascination, Anger, Fear and Over-confidence, all these seven traits are the main reason of causing conflict in any work undertaken.
- Facing conflict actually builds trust because the fear associated with conflict is often due to not knowing how the other person will respond in a situation.
What you'll learn
- Understanding various aspects of Conflict.
- Why conflict resolution is so important in difficult and challenging situations.
- How to assess self and situation? (Self-awareness and Values)
- Understanding Emotional Intelligence, its assessment and skills to improve emotional intelligence and its effective application.
- Communication techniques for suitable application.
- Application of motivational techniques leading to a desirable behaviour/situation.
Duration: 05 weeks
Timings: 1 – 3 hours per week
Start on December 26, 2020
For more details, please visit: https://www.edx.org/course/conflict-resolution
