HCL Technology invite application for the post of Analyst. Freshers can apply now.
HCL Technology Hiring Freshers
Job Role: Analyst
Qualification: B Tech
Experience: 0-2.5 Years
Skills: Remote Desktop Support
Job Description:
To maintain high login Efficiency (Availability) for customers
To provide level 1 remote desktop support to resolve tickets or provide hardware or software or network problem diagnosis or resolution via telephone or email or chat within agreed SLA of ticket volume and time
To update work logs and follow shift or escalation process to escalate complex problem to appropriate support specialists or route problems to 2nd and 3rd level IT support staff as the case be
Work on value adding activities such Knowledge base update and self development
To adhere to quality standards (voice and accent , Tech Monitoring), regulatory requirements and company policies
Location: Noida
For more details, please visit: hcltech.com/jobs/analyst-23
