Conflict Resolution online course offered by State Bank of India

Conflict Resolution is a free online course offered by State Bank of India conducted by the Edx. It is no secret that conflict is a part of life and definitely a part of day-to-day business. Conflicts arise due to differences in personality or values. Conflict can be healthy.

About this course

Uncertainty, Randomness and Disorder are some of the most common and integral part of our lives.
Human beings like to feel important and don’t want to be neglected / offended and are concerned about their value in the eyes of the world.
Wise and learned persons have proclaimed that in this world, Envy, Greed, Arrogance, Fascination, Anger, Fear and Over-confidence, all these seven traits are the main reason of causing conflict in any work undertaken.
Facing conflict actually builds trust because the fear associated with conflict is often due to not knowing how the other person will respond in a situation.
Just like anything, the more you do it, the better you become. However, if not handled with maturity and sensibility, conflict alienates people and gets in the way of creativity and productivity.

What you'll learn

Understanding various aspects of Conflict.
Why conflict resolution is so important in difficult and challenging situations.
How to assess self and situation? (Self-awareness and Values)
Understanding Emotional Intelligence, its assessment and skills to improve emotional intelligence and its effective application.
Communication techniques for suitable application.
Application of motivational techniques leading to a desirable behavior/situation.